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For a problem, question, or privacy request, email Adorasoft. Include your phone model, operating-system version, and a short description of what happened. Please do not send document numbers, recovery keys, or scan images unless they are essential to the issue.
Common questions
Check that notifications are allowed for DueKeeper in your phone's settings. Review the reminder date, timing, quiet hours, and battery restrictions. Device settings can delay local notifications; keep a second method for critical deadlines.
No. DueKeeper stores reminders and schedules notifications on your phone. Account sign-in and automatic cloud backup are not in the current version.
In Settings, create an encrypted reminder backup and save the file. Keep its separate recovery key safe. On the new phone, choose the file and enter the key to restore reminders. Saved scan images are not transferred.
Adorasoft cannot recover a lost backup key. If your old phone still has your reminders, create a new backup and save its new key separately.
Yes. DueKeeper asks you to confirm dates found in a scan before saving a reminder. Always compare the suggestion with the original document.
No. The current app has no in-app purchases or paid DueKeeper plans. “Mark paid” records an external payment; it does not charge you.
You can delete individual items in the app or remove local app data through your phone settings. Files you exported remain wherever you saved them until you delete those copies. Read the Privacy Policy or email duekeeper@adorasoft.net with a privacy question.